Get help with Klic
Klic is a chat and calling app: send messages, photos, videos and stickers, and start voice or video calls with the people you add. It runs on iPhone, Android and desktop. If something is broken or you have a question, here is how to reach us.
Email us
Write to support@pstepanov.dev. One person reads this inbox, so replies usually take a few days rather than a few minutes. There is no phone line.
From inside the app
On iPhone and Android, open Settings and tap Report a problem. That sends the report straight to us and is the fastest way to flag a bug, an account issue, or another person's behaviour.
What to include
- Your Klic username
- Your device and OS version (for example iPhone 14, iOS 18.4)
- The app version shown in Settings
- What you expected to happen, and what happened instead
Account and data
You can delete your Klic account and everything attached to it at any time, from the app or by email if you no longer have it installed. See how to delete your account.
For a copy of your data, or to correct something in your account, email us at support@pstepanov.dev and say what you need.
Reporting or blocking someone
You can report a person or a message from their profile or from the chat, and Settings → Report a problem works without picking anyone first. A profile also has Block User, and blocked people are listed under Settings → Privacy and Security → Blocked Users.
Also worth reading
Privacy Policy — what we collect and why. Terms of Service — the rules for using Klic. Security — how your chats and calls are protected.